Terms & Conditions

Last Updated: June 28, 2016

The Comfort Sleep Systems Terms and Conditions apply to the website and all other online properties (the “Site”) operated by Comfort Sleep Systems, Inc., d/b/a Comfort Sleep Systems (“we”, or “us”). The use of the Site, including the purchase of any Products (as defined below) is subject to the following terms and conditions (the “Terms”). Please read these Terms carefully. By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us at info@comfortss.com


We have adopted a privacy policy that you should refer to in order to fully understand how we collect and use your information. The privacy policy is hereby incorporated into these terms by reference.

Electronic Communication

When you visit the Site, or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.


Images of people, places and/or products posted on this Site are either the property of Comfort Sleep Systems or our licensors. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, with “Marks” (as defined below), “Comfort Sleep Systems content”) is the property of Comfort Sleep Systems or its licensors, partners or affiliates and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of Comfort Sleep Systems and is protected by United States and international intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at info@comfortss.com


All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Comfort Sleep Systems, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Comfort Sleep Systems, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

Limited License and Site Access

We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

Accounts, Forms, Registrations, and Passwords

You represent and warrant that the information you provide to Comfort Sleep Systems upon creating an account on the Site and at all other times will be true, accurate, current, and complete.

To facilitate future purchases on the Site, you may choose to create an account by providing an e-mail address and password. Please note that you may choose to use the Site and make purchases without creating an account. If you do create an account, your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Site and to preserve the confidentiality of your username and password, and any device that you use to access the Site.

You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Comfort Sleep Systems by e-mail to info@comfortss.com You will be solely responsible for the losses incurred by Comfort Sleep Systems and others due to any unauthorized use of your account.

Fees and Payments

Prices. The price for Products available for purchase through the Site will be displayed to you on the Site. The prices displayed do not include taxes. Any applicable taxes will be communicated to you before you place an order.

Payments. The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, including Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen. You may also finance your purchase of Products through paypal, as detailed on the payment screen.

United States Dollars. All monetary transactions on the Site take place in U.S. dollars.

Sales Tax

In accordance with state and federal law, we are obligated to collect sales tax on all online sales in states in which we have jurisdiction. This is usually the states in which we have retail locations.


At CSS we strive to provide the lowest shipping rates for our valued customers. We do not increase the price of our products to cover shipping costs. You will always find our products are the lowest prices possible.

Returns (Online Only)

*for online orders only. Please see individual store policy in stores.

To be eligible for a return refund you must return your unopened order in the original packaging within 7 days.

In the case the item has been opened but is still in original condition, store credit to the value of the item will be issued in lieu of a refund within 7 days. Please keep a copy of the packing list or receipt for the item. If you cannot send your packing list, please include your name, order number, billing name, address, and email or phone number with item. Delivery charges will not be refunded.

Returns should be shipped to:

Comfort Sleep Systems
Attn: Returns Department
23 Jefferson Road
Branford, CT 06405